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Customer Care As Our Mission
We Are Committed to providing you with 100% satisfaction in your experience with us! We feel that the best way to build repeat business and a long lasting relationship with our customers, is by treating them right and giving them the highest quality customer service with unmatched product selection at competitive prices. If we ever fail to meet your expectations please contact us and we will make every attempt possible to meet and exceed your highest expectations in order to make you a happy customer.

Contact Information
Email: CustomerService@MaitreMedical.com

Toll Free (USA): +1 855.LIFT.PROS
International: +1 908.238.0404
Fax (USA): +1 717.584.0401

Customer Service Hours: 9am-5pm EST, Mon-Fri (excluding holidays)
Mailing Address: 300 Gano Road, Asbury, New Jersey 08802

NOTE: Please do not send returns to this address (see below).

Frequently Asked Questions (FAQ)

Can you Help Me Choose The Right Product?
At Maitre Medical, choosing the right product from our wide selection of brands and models can be confusing and difficult, especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone at +1 855.LIFT.PROS or Live Chat from 9AM to 5:00PM EST, as well as by e-mail 24 hours a day 7 days a week to answer any questions you may have. And if we don't know the answer, we will find someone who does. This way you can be happy the first time every time, Guaranteed!

What Are Your Shipping Terms?
Free Shipping. All orders of merchandise totaling $99 or more with single delivery destinations in the continental United States qualify for FREE UPS Ground shipping.

SHIPPING CALCULATOR
Shipping Method Shipping Cost
Ground $7.50 for orders up to $24.99
$8.50 for orders from $25 to $49.99
$9.50 for orders from $50 to $74.99
$10.50 for orders from $75 to $98.99
FREE for orders of $99 or more
Second Day Air $22*
Next Day Air $42*
*Additional shipping charges apply for items marked "Overszed" and/or "Overweight" and for destinations in Alaska, Hawaii and US Territories. We do not ship outside of the United States


Order Deadlines. Typically, orders placed by noon Eastern Time, Mon-Fri (excluding holidays), will process and ship on that same day. Orders placed after noon will typically process and ship on the next business day.

Delivery Time. UPS Ground delivery may take up to five (5) business days but can occur within three (3) business days or less, depending upon your location. Certain items that are oversized or overweight will be shipped via commercial freight only, which may take up to an additional ten (10) business days. Guaranteed 2nd Day Air delivery takes one to two (2) business days. Guaranteed Next Day Air delivery takes one (1) business day. Business days are Monday through Friday, excluding holidays.

Special Circumstances. Most orders are shipped direct from the manufacturer or fulfillment supplier warehouse. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, or US territories. At this time, Maitre Medical does not ship to PO Boxes, Military Address (APO, AE) or destinations outside of the United States.

Will Sales Tax Apply to My Order?
Sales tax must be added to orders shipped to destinations within the state of New Jersey and Pennsylvania.

Can I Send a Check or Money Order?
We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax (NJ and PA) by entering your shipping information online (simply initiate the checkout process with your item(s) in the shopping cart and our automated system will calculate all pertinent charges for you), or call us (toll free) at +1 855.LIFT.PROS (9am-5pm EST, Mon-Fri) to obtain a grand total for your check or money order.

Please make your money order payable to Maitre Medical, Inc., including your full name, shipping address, and telephone number and send to:

Maitre Medical, Inc.
300 Gano Road
Asbury, NJ 08802

What Is Your Return Policy?
Our Return Policy Is Simple, We want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. (In the case of backordered items you have 30 days from receipt of mechandise.) If the product box has been damaged, taped or altered in any manner, we may refuse to accept this as a valid return. Please remember, you must receive a Return Merchandise Authorization number on all returns. Unauthorized packages may be refused. Some items do carry a 15% restocking fee from the manufacturer, please verify if the item you are returning has a 15% restocking fee before returning.

To Return Merchandise:
Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. A RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging.

Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA.

Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Maitre Medical warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.

Step 4: Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase minus the applicable return fees once the product has been received. If you paid with a check or money order, allow 1-3 weeks from the time we receive the returned product to receive your refund check from Maitre Medical.

Terms of Use
Maitre Medical hereby expressly disclaims all warranties either expressed or implied, warranty of merchantability, or fitness for a particular purpose. This disclaimer by Maitre Medical in no way affects the terms of the manufacturer's warranty in any. Title to goods herein being purchased is retained by Maitre Medical until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

For all prices and products, Maitre Medical reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Maitre Medical is not responsible for manufacturer price changes, which may occur at any time without notice.